Call center agents get P4.3-M benefits

Some 74 call center agents in Cebu received P4.3-million in total monetary benefits through the mediation system of the Department of Labor and Employment, its Regional Office 7 reported yesterday.

The Single Entry Approach (SEnA) is an administrative method that provides speedy, impartial, inexpensive, and accessible settlement procedures of all labor issues or conflicts to prevent them from ripening into full blown disputes or labor cases.

DOLE RO 7 Single Entry Approach Desk Officer (SEADO) Sheila Mae A. Rosaroso, who acted on the request for assistance (RFA) filed by the call center agents, said there were three to four series of mandatory conferences conducted between the complainants and their previous employer before the settlement was finally made.

Originally, there were 43 affected workers who sought relief under the DOLE’s SENA after they were allegedly told not to report to work, without being notified ahead of time or at least 30 days before the effectivity of their ‘floating’ status, Rosaroso said.

During the hearing of the RFA held last month, the company’s management agreed to accommodate and pay for the workers’ claim due to its inability to reinstate the affected workers. More than P2.4-million in total separation benefits was paid by the company to affected workers, including the 30-day notice with pay.

Another set of 31 workers, who were not originally part of the group that filed the RFA, have also received their separation benefits, as well as the 30-day notice with pay on the same day, totaling to P1.9-million.

The monetary claims by the affected workers range from P50,000 to as high as P100,000 each.

Rosaroso noted that the company has submitted to the DOLE a notice of termination report. However, it failed to notify the affected workers ahead of time.

Apart from paying for the workers’ monetary claims totaling P4.3-million, the company has also provided the 43 affected workers with their Certificates of Employment (COE), Rosaroso said.

DOLE-Regional Director Elias A. Cayanong commended Rosaroso for the settlement of the monetary claims of affected workers.

He said the government’s SEnA program is a big help to expedite the settlement of RFAs lodged before the Regional Office in a non-adversarial manner.

We have been intensifying our SEnA program in the region so that we will be able to continue providing for speedy, impartial and inexpensive settlement services. With this program, we hope to serve more of our clients by providing them non-litigious and expeditious settlement of services for unresolved issues or complaints arising from employer-employee relations, he added.


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